Name: Olaf Black

Mailing Address (USA):

1314 South First Street #142

Milwaukee, Wisconsin, USA 53204

current location : Thailand

phone (USA): +1 - 262 - 822 - 4072

phone (Thailand): +66 - 099 - 734 - 7054

e - mail : teacher (dot) olaf (at) outlook (dot) com

s k y p e : teacher (dot) olaf (at) outlook (dot) com

Date of Birth : 8 October 1973
Nationality : USA
Birthplace : USA
English Proficiency : Native Speaker

EDUCATION:
* Certificate of Completion - Teach English as a Foreign Language in Thailand - Overseas Education Group (November 2017 - September 2018) - Thanyaburi, Pathumthani, Thailand

* T.E.F.L. / T.E.S.O.L. (150 hour) certificate (October 2017) – from the Council on International Education Exchange (C.I.E.E.) in Portland, Maine, USA

* Tutor Essentials Certificate – English as a Second Language – (September 2017) from Literacy Works in Chicago, Illinois, USA

* Bachelor of Science - SUNY (State University of New York) Polytechnic - Utica, New York, USA

o Major – Computer Engineering Technology

o Minor – Mathematics

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EXPERIENCE:
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November 2017 – present - Rajamangala University of Technology Thanyaburi - Thanyaburi, Pathumthani, Thailand

Instructor / Teacher’s Aide
• Taught basic conversational English language skills to university students.
• Assisted lead teachers in speaking and listening exercises
• Led practice sessions in conversational English with university students

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September 2017 – October 2017 - Heartland Alliance - Chicago, Illinois, USA

Tutor
• Taught basic English language skills to immigrants from Latin America resettling in the USA.
• Assisted lead teachers in speaking and listening exercises

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September 2017 – October 2017 - Neighborhood House - Milwaukee, Wisconsin, USA

Tutor
• Taught basic English language skills to immigrants from M in the USA.
• Assisted lead teachers in speaking and listening exercises

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1999-2016
HPE (Hewlett Packard Enterprise) / Hewlett-Packard / Compaq
Houston, Texas, USA

Systems QA / Test Engineer (Network Adapter, Blade System and Beta OS test teams)
Technical Lead:
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• Led test efforts and developed test plans for a wide variety of IT systems
• Guided outsource testing teams located in the U.S., Taiwan and India
• Handled 3-5 testing projects simultaneously to meet aggressive schedules

Lab Network Support:
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• Supported a 12-user lab infrastructure network for beta OS team
• Implemented client-server test beds of 25-30 clients per testbed
• Consolidated multiple physical infrastructure servers onto one VMware based solution
• Wrote setup procedures for fellow co-workers
• Taught technical courses for co-workers

Customer Support:
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• Investigated, replicated and resolved technical customer issues.
• Wrote engineering and customer service advisories

1997 – 1999
Compaq Computer Corp. (Now Hewlett Packard Enterprise – HPE)
Cypress, Texas, USA

Technical Support Engineer (North American inbound call center)
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• Took 20-30 calls per day, nearly 10,000 total technical support and pre-sales calls
• Configured lab network for use by fellow engineers to study, improve technical skills, and duplicate customer issues
• Guided customers, resellers, service technicians and network administrators through installing, configuring, upgrading and troubleshooting
• Guided customers, resellers, service technicians and network administrators through installing, configuring, upgrading and troubleshooting computer systems
• Assisted customers with problems posted to the Unix/Linux section of Compaq's online technical support forum

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SKILLS:

Mentoring Technical Training T.E.F.L. / T.E.S.O.L.
Software Testing IT Systems Writing Technical Advisories
Guiding and Mentoring test teams in Asia Guiding Ad-hoc test teams

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OTHER:

Available Documents – Documents such as photo, passport scan, diploma scan, T.E.F.L. scan, criminal background check scans and other documents available upon request