Anton Dovhan, MSc.
Per. Karla Marksa, 12, apt 9
Vinnitsa, Ukraine 21034
+38093 101 80 60
dovgananton131@gmail.com

PROFILE_________________________________________________________________________________¬

Enthusiastic and dedicated professional with strong English language skills, is seeking position teaching children in the Republic of China. Has ESL teaching experience and over 4 years spent in English speaking work environment. This professional develops and motivates others, works great in busy environment and open to new challenges. Proactive in nature, possesses strong communication skills and ability to build positive relationships.

EDUCATION____________________________________________________________________________

Kiev National Economic University September 2015
• Master’s degree of Marketing - Faculty of Hospitality and Tourism

Kiev National Economic University June 2014
• Bachelor’s degree of Marketing - Faculty of Hospitality and Tourism

PROFESSIONAL SKILLS_________________________________________________________________

• Teaching employees and students English
• Conducting consultations, electives in English
• Classroom management
• Patience with children
• Innovative lesson planning
• Organization and conduct of educational excursions
• Effective verbal and listening communications skills
• Effective time management skills
• AAA 5 diamond customer service training in the USA
• Fluent in Ukrainian, Russian and English

ACHIEVEMENTS________________________________________________________________________

• Knowledge of the basics of child psychology and pedagogical theory
• Created manuals and learning programs in English
• Certificate for exceptional personalizes service from Royal Caribbean
• Supervised room service team at Royal Caribbean, worked on team building and increasing department’s productivity
• Increased restaurant clientele by 15% by using cross-selling strategies
• Offered new personalized approach to greeting and welcoming guests, which leaded to good online reviews
• Helped to make every “special occasion” experience memorable

REALTED WORK EXPERIENCE__________________________________________________________

AVAK LTD, UKRAINE February 2013 – June 2015
ESL Teacher

• Taught English to Ukrainian speaking employees
• Plan, prepare and deliver lessons to a range of classes and age groups
• Prepare and set tests, examination papers and exercises
• Mark and provide appropriate feedback on oral and written work
• Revise, write and produce new materials, including audio and visual resources
• Focused on improving students’ grammar, listening, writing and speaking skills

ADDITIONAL WORK EXPERIENCE_____________________________________________________

Royal Caribbean Cruise Lines, USA November 2016 – May 2018
Room Service Supervisor

• Managed Room Service operations in terms of scheduling
• Ensure staff is working together as a team to ensure optimum service and that guest needs are met
• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees
• Follow all company safety and security policies and procedures
• Welcome and acknowledge all guests according to company standards, anticipate and address guest needs, assist individuals with disabilities, and thank guests with genuine appreciation
• Develop and maintain positive working relationships with others, support team to reach common goals, listen and respond appropriately to the concerns of other employees
• Assist in maintaining all Micros programming for food and beverage outlets
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Carnival Cruise Lines, USA September 2015 – May 2016
Waiter

• Ensure smooth coordination between the back-end and front-end activities
• Manage customer complains
• Deal with foreign customers and ensure that all their expectations are met
• Manage restaurant operations in terms of scheduling

Grand America Hotels and Resorts, Salt Lake City, UT, USA May 2012 – September 2012
Banquets server

• Greet guests as they arrive in the banquet hall
• Serve drinks and take orders
• Make sure that all the dietary requests are noted and met
• Ensure consistency of food throughout the event
• Ensure that all the VIP clients received proper attention
• Arrange food and beverages on the buffet table
• Processed cash and credit card transactions

PERSONAL_____________________________________________________________________________

• Born April 30, 1993. Married.
• Excellent health. Non-smoker.
• Enjoy swimming and travelling.

REFERENCES____________________________________________________________________________

Available upon request