Currently located in Thanyaburi, Pathumthani, Thailand

Birthplace: USA

Nationality: USA

Citizenship: USA

Mailing Address in USA:
1314 South First Street
Number 142
Milwaukee, Wisconsin, USA 53204

English Level: Fluent / Native Speaker
Gender: Male
Age: 45

Phone number in USA:
+1-262-822-4072

Phone number in Thailand:
+66-099-734-7054

email: teacher 'dot' olaf 'at' outlook 'dot' com
skype: teacher 'dot' olaf 'at' outlook 'dot' com

- Certificate of Completion - Teach English as a Foreign Language in Thailand -
Overseas Education Group (OEG) - November 2017 - September 2018 - Thanyaburi, Pathumthani, Thailand

- Completed - Teacher Training and Orientation Course - Overseas
Education Group (OEG) - October 2017 - Bangkok, Thailand

- T.E.F.L. / T.E.S.O.L. (150 hour) certificate - October 2017 – from Council on
International Education Exchange (C.I.E.E.) in Portland, Maine, USA

- Tutor Essentials Certificate – English as a Second Language – September 2017
from Literacy Works in Chicago, Illinois, USA

- Bachelor of Science - SUNY (State University of New York) Polytechnic - Utica, New York, USA

o Major – Computer Engineering Technology

o Minor – Mathematics

EXPERIENCE:
November 2017 - Present Rajamangala University of Technology Thanyaburi (RMUTT) Thanyaburi, Pathumthani, Thailand

Instructor / Teacher’s Aide
- Taught basic conversational English language skills to university students.
- Assisted lead teachers in speaking and listening exercises
- Led practice sessions in conversational English with university students

September 2017 – October 2017 Heartland Alliance Chicago, Illinois, USA

Tutor

- Taught basic English language skills to immigrants from Latin America resettling in the
USA.
- Assisted lead teachers in speaking and listening exercises

September 2017 – October 2017 Neighborhood House – International Learning Center
Milwaukee, Wisconsin,USA

Tutor
- Taught basic English language skills to immigrants from Myanmar resettling in the USA.
- Assisted lead teachers in speaking and listening exercises

1999-2016 HPE (Hewlett Packard Enterprise) / Hewlett-Packard / Compaq Houston, Texas, USA

Systems QA / Test Engineer (Network Adapter, Blade System and Beta OS test teams)

Technical Lead:
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- Led test efforts and developed test plans for a wide variety of IT systems
- Guided outsource testing teams located in the U.S., Taiwan and India
- Handled 3-5 testing projects simultaneously to meet aggressive schedules

Lab Network Support:
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- Supported a 12-user lab infrastructure network for beta OS team
- Implemented client-server test beds of 25-30 clients per test bed
- Consolidated multiple physical infrastructure servers onto one VMware based solution
- Wrote setup procedures for fellow co-workers
- Taught technical courses for co-workers

Customer Support:
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- Investigated, replicated and resolved technical customer issues.
- Wrote engineering and customer service advisories

1997 – 1999 Compaq Computer Corp. (Now Hewlett Packard Enterprise – HPE)
Cypress, Texas, USA

Technical Support Engineer (North American inbound call center)
- Took 20-30 calls per day, nearly 10,000 total technical support and pre-sales calls
- Configured lab network for use by fellow engineers to study, improve technical skills,and duplicate customer issues
- Guided customers, re-sellers, service technicians and network administrators through installing, configuring, upgrading and troubleshooting.
- Guided customers, re-sellers, service technicians and network administrators through installing, configuring, upgrading and troubleshooting computer systems
- Assisted customers with problems posted to the Unix/Linux section of Compaq's online technical support forum

SKILLS:
Mentoring Guiding Ad-hoc test teams * Technical Training * T.E.F.L. / T.E.S.O.L.
Software Testing * IT Systems * Writing Technical Advisories * Guiding and Mentoring test teams in Asia

AWARDS:
- Compaq Customer Advocate Award - 2000 - Given for initiating a process by which
team could channel customer feedback from the technical support call center into test
planning efforts in order to implement more customer focused testing

ADDITIONAL INFORMATION:

Copies of TEFL/TESOL Certificate, Authenticated Diploma, other certificates, photo, and other information available upon request.