Personal Details

Name: Charmaine Abrahams
Tel: 0874540176
Address: 56 Danesfort

Castle Avenue

Clontarf

Dublin 3

Ireland

Email: abrahamscharmaine@yahoo.com

Work Experience
DMA1on1: Sept 2018 – Currently
6F, No. 2 TongDe St., Beitou Dist, Taipei, Taiwan
Home Based Online English Language Consultant
⦁ My role as an Online English Language Consultant involves teaching conversational, business English, IELTS and TOEFL to Taiwanese adult students.
⦁ My daily workload involves teaching one-on-one 50 minute video classes.
⦁ At the end of each class, I am required to complete a feedback report. This involves providing feedback for each student based on their performance during the class. This determines where each student is in terms of their performance.
⦁ My role focuses on my students learning to improve their speaking, reading, grammar, vocabulary, comprehension and listening skills.

FluentBe: Oct 2018 – Currently
Fluentbe Sp. z o. Biała 4/81, 00-895 Warsaw, Poland.
Home Based Online English Language Consultant
⦁ My role as an Online English Language Consultant involves teaching conversational, business English, IELTS and TOEFL to Polish adult students.
⦁ My daily workload involves teaching one-on-one and groups of up to 4 students during 90 minute video classes.
⦁ At the end of each class, I am required to complete a feedback report. This involves providing feedback for each student based on their performance during the class. This determines where each student is in terms of their performance.
⦁ My role focuses on my students learning to improve their speaking, reading, grammar, vocabulary, comprehension and listening skills.

Hujiang: June 2016 – Sept 2018
Floor 3, Complex Y2, No. 112, Road Liangxiu , Pudong, Shanghai�
Home Based Online English Language Consultant
⦁ My role as an Online English Language Consultant involved teaching conversational and Business English to Chinese adult students.
⦁ My daily workload involved teaching one-on-one conversational and Business English for 25 minutes. This included, role-plays, oral practice and real talk exercises.
⦁ At the end of each class, I was required to complete a Progress Report, which involved providing feedback for each student based on their performance. This determined where each student is in terms of their performance.
⦁ My role focused on my students learning to practice and improve their speaking, reading, grammar, comprehension and listening skills.
⦁ I also provided 1V1 oral midterm and upgrade tests to students.
⦁ Based on the above, I was also rated on a monthly basis for my performance as an Online English Language Consultant. My performance always exceeds target.

TutorABC: December 2015 to June 2016
100 Roosevelt Road, 21F-1, Tapei, Taiwan
Home Based Online English Language Consultant
⦁ My role as an Online English Language Consultant involved teaching conversational English to adult students who resided in China and Taiwain.
⦁ My daily workload involved teaching conversational English for 45 minutes, of which my students ranged from one to six students, per class.
⦁ At the end of each session, I was required to complete a Progress Report, which involved providing feedback for each student based on their performance. This determined where each student was in terms of their performance.
⦁ My role focused on my students learning to practice and improve their speaking, reading, grammar, comprehension and listening skills.
⦁ Based on the above, I was also rated on a monthly basis for my performance as an Online English Language Consultant. My performance always exceeds target.

Adventure Boot Camp For Women: March 2015 to October 2015
Unit 2, Upper Ground Floor, Upper East Side, Brickfield Road, Woodstock, Cape Town, 7925
Customer Service Manager
⦁ My role as a Customer Service Manager for a female only boot camp fitness programme involved working from a daily duties checklist to ensure that all boot camp members from my portfolio were assisted to the highest customer service level and the franchisees I liaised within the Johannesburg area were provided with an excellent service.
⦁ As a Customer Service Manager aiding to my boot camp members meant my daily duties varied from day to day as Adventure Boot camp have a very unique method to assist their boot camp members and because the fitness programme runs on a four weekly basis throughout the year.
⦁ Overall my daily duties to provide excellent customer service involved assisting existing boot camp members with their registrations by manually adding them to a database. Manual boot camp registrations for new boot camp members were also added to the database manually if new boot camp members had computer troubleshooting issues on their end when they attempted to register themselves via the Adventure Boot Camp website.
⦁ Other customer service duties involved answering all customer queries via Microsoft Outlook, the telephone and Facebook.
⦁ Other duties included assisting boot camp members with general computer troubleshooting, boot camp location queries, pricing, camp dates, health and nutrition queries, special offers queries and responding to boot campers feedback which they provided about the service in general.
⦁ In regards to the feedback received from boot camp members, this is a duty I specifically did. Once a month before boot camp started I would send the general feedback form to all boot camp members across the nation via the database.
⦁ Another task that involved me specially was sending an Auto Registration command via the database to ensure all long standing boot camp members were automatically registered to attend boot camp which in turn would save them the hassle to manually do so.
⦁ Since I liaised with Franchisees of Adventure Boot Camp and assisted with the managing of their boot camp members, my duties for each Franchisee was the same across the board.
⦁ My duty to assist each franchisee involved constant email or telephone communication to ensure all customer service duties were provided to a service of excellence. This would involve ensuring franchisees follow certain procedures and stick to certain deadlines which would in turn ensure all boot camp members were satisfied as well as the franchisees.
⦁ The other duty pertaining franchisees would be to answer all general queries if anyone wished to purchase a franchise and also to promote referral fees if anyone managed to refer a franchisee who became a successful applicant with Adventure Boot Camp.
⦁ Back end duties involved doing monthly allocated website checks to ensure that there are no mistakes on the website. I also uploaded photos and written content pertaining any new customer service or franchisee updates.
⦁ Another task outside of my customer service role was to take general staff meeting minutes and complete the agenda for future general staff meetings. This was done on a weekly basis.

Status TES Recruitment/TutorABC: November 2014 to January 2015
The Planet Art, Jamieson Road, Cape Town, 8000
Online English Language Consultant and Shift Manager/Trainer
⦁ My role as an Online English Language Consultant involved, teaching conversational English to adult students who reside in certain parts of Asia. The student’s origin varied from places like China and Taiwan.
⦁ My daily workload involved teaching conversational English for 45 minutes, of which my students ranged from one to six students, per class.
⦁ At the end of each session, I was required to complete a Progress Report, which involved providing feedback for each student based on their performance. This determined where each student was in terms of their performance.
⦁ My role focused on my students learning to practice and improve their speaking, reading, grammar, comprehension and listening skills.
⦁ Based on the above, I was also rated on a monthly basis for my performance as an Online English Language Consultant. My performance always exceeded target.
⦁ As a shift manager, I assisted with necessary shift duties like assisting Online English Language Consultants with anything pertaining their role and other issues they had.
⦁ As a Shift Manager, I also assisted with sending IT issues to the relevant team.
⦁ At the end of each day, I updated and sent a daily report pertaining the day’s duties, as a shift manager.
⦁ As a trainer, I assisted with training and assessing potential hires for Status TES.

Wonga.com: Dec 2012 to May 2013
33 Bree Street, Cape Town, South Africa
Collections Agent
⦁ My role as a collections agent for Wonga.com involved loss prevention for the UK market in short term micro-lending services. I controlled delinquent accounts by recovering overdue balances on short term loan accounts and focusing on Excellent Customer Service. My control of delinquent accounts was also based on setting up suitable payment arrangements. My main objective during my role, was to obtain a First Time Resolution.
⦁ Majority of my daily workload involved responding to Collections related and Customer Service emails.
⦁ A percentage of my daily workload involved, recovering overdue balances via an outbound telephone dialler system.
⦁ The final percentage of my daily workload also involved assisting with general customer services inquiries via an Inbound telephone dialler system.
⦁ My target was based on an 80% monthly target, of Cash Collected and Repayment Arrangements set up.
⦁ Every conversation I had with a customer had to be notated factually after every Outbound, Inbound call and Email Productivity.
⦁ I received feedback from my Manager on a monthly basis to ensure all accounts were dealt with accurately.

Academic Qualification
⦁ 1994-1996: Cedar High School Cape Town, South Africa
⦁ 1996-1999: Bambino Private School, Malawi(MSCE - Malawi School Certificate Of Education Graduate)
⦁ 2000-2001: City Varsity College, Cape Town, South Africa. Journalism Diploma
⦁ 2002-2003: Georgina’s College of Beauty Therapy, Galway. Beauty Therapist Diploma ITEC and CIBTAC accredited.
⦁ 2016-2016: Alison Certified Online Learning. Introduction to TESL Certificate
⦁ 2018-2018: Currently studying to attain the Master TEFL Certificate

Achievements
⦁ I received an award from Hujiang for being the most productive teacher globally in 2017.
⦁ I was promoted from Online English Language Consultant to Shift Supervisor, after working for Status TES Recruitment/TutorABC for only one month.
⦁ I received a certificate of recognition for outstanding contribution to the department and the customers for Bank of America/MBNA for top collector of the month based on my fulfilment rate, conversion rate and clearing two months arrears on delinquent accounts which plays a major part in achieving our goal to prevent loss.
⦁ I received recognition for my contribution to the customer assistance department for being a great asset to the department and education group tasks including competitions, new recruit queries, coaching and updating daily figures.
⦁ I received recognition for my ability to inspire the credit controller floor to succeed in promoting consolidation loans to meet the monthly target.
⦁ I received two awards for my positive impact assisting with daily competitions on the team I was working with.
⦁ I achieved an award during my college year studying journalism for best student in web on-line computer skills
⦁ During my college duration studying journalism, my article covering the life of local actors in South Africa went on-line on the college website.

Hobbies & Interests
I thoroughly enjoy watching the Investigative Discovery Channel because I enjoy trying to understand what makes people tick. I also love to keep fit, so I work out very often. I love to cook and always try to experiment with different dishes. I also enjoy creative writing, personal diary entries, and sharing Life Empowering quotes.
Referees
Dma Language Associates
6F, No. 2 TongDe St., Beitou Dist.,
Taipei, Taiwan
Office:� � +886-2- 2872-8884
Customer Service: 886-983-588-358
Skype:dma1on1.com
Email: info@dma1on1.com
Facebook: https://www.facebook.com/Dma1on1English
http://www.dma1on1.com

Adventure Boot Camp For Women
Customer Service Department
Unit 2 Upper Ground Floor
Upper East Side
Brickfield Road
Woodstock
Cape Town
7925
South Africa
Contact: Amelia Olivier (Customer Service and Franchise Manager at Adventure Boot Camp For Women)
Tel: 0027-21-4472746

Wonga.com
Human Resources Department
33 Bree Street
Cape Town
South Africa
Contact: Celeste Van Harten (Human Resources Manager at Wonga.com)
Tel: 0027-21-0030289

I would like to take the opportunity to thank you for reading my Curriculum Vitae and I look forward to hearing from you in the near future.