Taian No. 1 Senior High School
117 Qingnian Road, Taishan District,
Taian, Shandong, China 271000
(86) 135-6104-6056 (mobile)

PROFESSIONAL EXPERIENCE:

HIGH SCHOOL ENGLISH TEACHER – August 2018 – Present
Taian No. 1 Senior High School
Taian, Shandong, China

Responsibilities
-teach Levels 1-2 General Assessment Certificate (GAC) program courses to grade 10 to 12 Chinese high school students, including English, Science, Business Communications and Computer Technology
-GAC is a university prep program that provides international students whose first language isn’t English with the academic knowledge, independent learning skills, English language skills and confidence to enter and successfully complete a university degree in North America

HIGH SCHOOL ENGLISH TEACHER – August 2017 – July 2018
Dongying No. 1 Senior High School
Dongying, Shandong, China

Achievements
-voted most popular teacher by students, received Honorary Credential from the school for teaching excellence

Responsibilities
-teach Levels 1-2 General Assessment Certificate (GAC) program courses to grade 10 to 12 Chinese high school students, including English, Business Communications and Computer Technology

LEAD SOFTWARE TRAINER - Oct 2016 – April 2017
Perfect Mind Inc.
Burnaby, B.C.

Achievements
-created new training curriculum/content for staff/customers
-created numerous product training videos for internal staff/customers using Camtasia Studio
-lead North American-wide product training webinars for up to 60 clients at a time
-delivered remote client training/technical support sessions
-worked with large municipal organizations to create training plans

TRAINING / IMPLEMENTATION MANAGER - October 2013 – Oct 2016
Zen Portfolio Networks Inc.
North Vancouver, B.C.

Achievements
-taught after-school tech camp for K-12 students at Delta School District
-expanded implementation of WordPress/BuddyPress-based Learning Portal and Content Management System for 5,000+ users at 3 school districts and 2 colleges, allowing better opportunities for students, teachers, faculty and staff to connect, collaborate, share and be inspired through blogs, digital portfolios and collaborative projects.
-led pro-d workshops for teachers/administrators on digital portfolios, social media and education technology
-attended 2014 ERAC Conference in Richmond, BC focused on integrating technology in education

HIGHER EDUCATION RESEARCH ANALYST –February 2011 - October 2013
Department of Institutional Research, Capilano University
North Vancouver, B.C.

Achievements
-trained staff on Argos Reports, Tableau, Banner Student Information System
-cofounder of support group for faculty teaching online using Moodle 2.3 Learning Management System
-presented workshop to faculty on how to use Camtasia Studio to create instructional videos
-created, presented Social Media Bootcamp for higher education researchers at the CIRPA 2011 Conference in Fredericton, N.B.
-assisted faculty with creation of student, course and program learning outcomes, developing appropriate measurement tools to assess outcomes, component of NWCCU accreditation process of Capilano University
-utilized MS Access/MS Excel/SQL and Data Warehouse to provide broad range of analytical support for effective information use to various administrative areas related to enrolment management, strategic planning, accountability reporting, and learning outcomes assessment.
-member of Senate Academic Planning and Assessment Committee, helped prepare Academic Plan

ERP SOFTWARE APPLICATIONTRAINER-June 2008 - July 2010
Cayenta Division, Harris Computer Corporation
Burnaby, B.C.

Achievements:
-successfully implemented team-based,multi-million dollar, ERP/CIS software projects for public utilities and municipal government client sites in USA (CRPUD, MWE, City of Portland, Prince William County) and Bermuda (BELCO). BELCO project awarded “Best CIS Implementation” in 2010 by CS Week.
-facilitated business process review sessions (gap analysis), results used to improve organizational performance by moving paper-based processes online, increase task automation, eliminate redundant/unnecessary processes thus allowing staff to spend more time caring for customers
-trained hundreds of unionized public utility and municipal staff on the configuration and utilization of Cayenta Utilities CRM and Billing software as well as related components including Cognos Business Analytics and Actuate Reports
-managed a team of software testers at the client site leading them through scenario-based functional and integrated testing, data conversion and analysis, custom modifications, SQL queries, debugging

LEARNING SPECIALIST - May 2006 - June2008
The BC Bearing Group (now Motion Industries Inc.)
Burnaby, B.C.

Achievements:
-proposed, implemented corporate wiki to replace intranet and more effectively capture and disseminate organizational knowledge; applauded by CEO for “being innovative.”
-implemented, administered first Learning Management System (Akuter) for 600 employees in 50 North American branches; created courses, assessments and training materials
-taught four day Eclipse ERP software course to over one hundred US and Canadian Branch Managers, Operation Managers and Customer Sales Representatives; addressed identified skill gaps
-collaborated with subject matter experts to create Camtasia training videos of key business processes.
-implemented Bridgit web-conferencing throughout company to improve collaboration
-created, taught new hire orientation and onboarding program, taught using SMARTBoards
-created two new SMARTBoard equipped training facilities in Reno, NV and Burnaby, BC

CONTRACT TRAINER - November 2005 to June 2006
WESTERN CANADA IMPLEMENTATION CONSULTANT - September 2003 to November 2005
Plato Learning Canada Inc. (now Edmentum)
Vancouver, B.C.

Achievements:
- shifted customer support to webcast model, resulting in a significant decrease in travel expenses and productive time lost due to travel (600 accounts spread across 4 provinces serviced by 2 individuals)
- created a technology implementation process based on project management principles resulting in faster, smoother product implementations with more satisfied clients as an end result
- created customized courses correlated to provincial learning objectives, one year before parent company in the USA adopted this approach

Responsibilities:
- planning and coordinating the implementation of web - based education software and technology solutions for school districts, colleges and community-based organizations across Western Canada
- training clients using webcasts and onsite workshops, creating training materials
- making product presentations at trade shows and conferences

LEAD TRAINER / MANAGER - August 2001 - August 2003
International TESOL Training Centre
Vancouver, B.C.

Achievements:
- taught, certified over 1,500 students in TESOL
- opened, managed first Vancouver office and 10 TESOL Teacher-Trainers
- promoted to Lead Trainer after second course

Responsibilities:
- hiring, training, supervising trainers for ESL certification course
- teaching, managing five day ESL certification course in sixteen cities across Canada, three courses per month
- conducting weekly information sessions, marketing

SUPERINTENDENTS' EDUCATION OFFICER - February 1998 - July 2001
Vancouver School Board
Vancouver, B.C.

Achievements:
- facilitated the creation of the District Student Council
- proposed, implemented, edited on-line elementary school profiles, saving the VSB $85,000 per annum in publishing costs
- coordinated Ministry of Education school accreditation process for the VSB; officially recognized as being "indispensable."

Responsibilities:
- analyzing, researching and preparing written responses, proposals and reports regarding school district and ministry of education policy
- liaison and resource person between Associate Superintendents and Ministry, district and school staff, other officials and parents
- coordinating the school accreditation process for the VSB

DIRECTOR - March 1997 - February 1998
Vancouver Career College - Richmond Campus
Richmond, B.C.

Responsibilities:
- overall management of campus operations
- interviewing, hiring, supervising staff
- teaching: business, computer, ESL and academic upgrading courses

BUSINESS ESL INSTRUCTOR - January 1991 - January 1997
Hitachi, Mitsubishi, NTT, Leybold, NASDA, JRA, Daikin, Kureha, Omron, Riso, Toyo, Uchida, GEOS
Tokyo and Tsukuba, Japan

Responsibilities:
- ESL instruction for Japanese students in both corporate and classroom settings including courses on making effective presentations, utilizing the Internet and cross-cultural communications and business practices
- rewriting and proofreading of company correspondence, reports and manuals

EDUCATION:

Master of Arts (Learning and Technology) -(completed six courses out of ten) – 2010 - 2013
Royal Roads University
Victoria, British Columbia

Performance Consultant Certificate
Roger Chevalier, P.H.D. / Training 2007 Conference
Orlando, Florida, USA

Contract Seminar Leader Certification- 2003
CareerTrack / Fred Pryor Seminars Inc.
Overland Park, Kansas, USA
International TESOL Trainer Certification - 2001
International TESOL Training Centre
Ottawa, Ontario
Bachelor of Arts (Political Science / Economics) - 1990
Carleton University
Ottawa, Ontario