Cover Brief: Paul Kell
In my role at True Voice as CMO, I have worked with/connected with numerous Thai operations:
• AIG
• AIA
• CIGNA
• QBE
• SCB INSURANCE – PRIOR TO THE SALE
• BUPA
• MANULIFE
• KrungThai-AXA
In addition, I have worked with BBL, SCB Bank, 2C2P, Bank of Ayudhya.
I am married to a Thai wife and we own and operate a very large farm in Petchabun Province
This work has been with a reasonably narrow focus:
• Automated QA solutions for call centres
• Effective call centre operations
• Establishing effective Thai NLU solutions - given that there is a large focus for effective Thai language operations with a very high accuracy.