CURRICULUM // VITAE

MAE GRACE G. PERALES

(+63) 936-543-2230 | | Skype: gracie_elliemae | | gracie030382@gmail.com

SUMMARY

• 3 years in Education- Teacher/ ECE Instructor, Tutor, Motivator, Facilitator
• 8 years in Telecommunication Industry- Management, Corporate Trainer , Customer Service/Relation, Sales and Marketing, Business Management, Human Resource, Administrative, Marketing Communications, General, Marketing Management, Hospitality & Tourism -Call Center & Customer Service - Sales Collections, Customer Facing, Management , Support, Sales, Sales Coordinator, Sales Representative / Consultant

WORK HISTORY

June 2014 to March 2017- Learning Kids School
Teacher- Plan, prepare and deliver instructional activities that facilitate active learning experiences. Develop schemes of work and lesson plans. Establish and communicate clear objectives for all learning activities. Instruct and monitor students in the use of learning materials and equipment. Use relevant technology to support instruction. Observe and evaluate student's performance and development. Assign and grade class work, homework, tests and assignments provide appropriate feedback on work. Encourage and monitor the progress of individual students

Key Competencies: Self motivation. High energy level. Verbal and written communication skills. Attention to detail. High work standards. Problem solving and decision making. Organizing and Planning. Learning orientation. Critical thinking. Stress tolerance. Flexibility and adaptability. Initiative.

May 2009 to April 2014- Globe Telecommunication
Associate Branch Manager- Oversees clerical and support workers for the company. Hire and train a staff that performs tasks such as answering phones, greeting customers, typing reports and letters, and faxing documents. Addressing major customer complaints and company branch issues to be resolved. Assisted drive sales goals and achieve monthly quotas and target.

Skills: Thorough understanding of how to use basic office equipment such as computers and telephone headsets. Possess bookkeeping (Accounting) skills, in the event they help with their employer’s bills and collections. Possess strong organizational qualities and confidence, with sound communication and customer service skills. Exhibit courtesy, patience and a professional attitude when interacting with their staff, as well as customers.

August 2007 to April 2008- Globe Telecommunication
Customer Service Associate- Handled minorcomplaints and problem solving in the best interest of both subscribers and company. Coordinate with the management. Facilitate the standard operating procedure of the company.

Skills: Assesses superior verbal and written communication skills. Exhibits proficiency with email communications, website navigation and effective marketing through social media. Possess excellent organizational skills and is an effective time manager and multi-tasker. Demonstrates extensive knowledge of all products and services offered by the company. Has exceptional problem solving, negotiation, persuasion, critical thinking and analytical skills. Displays strong math skills as well as the ability to satisfactorily appease dissatisfied customers.

October 2005 to April 2006- ABS-CBN Broadcasting Corporation
Administrative Assistant- Coordinated, scheduled and arranged meeting and travel calendars, including business and social events. Screened applicant resumes and coordinated both phone and in-person interviews.

Skills: Reporting Skills, Administrative Writing Skills, Microsoft Office Skills, Managing Processes, Organization, Analyzing Information , Professionalism, Problem Solving, Supply Management, Inventory Control, Verbal Communication

March 2004- July 2005- Globe Telecommunication
Customer Service Representative- Opens customer accounts by recording account information.Resolves product or service problems. Selecting and explaining the best solution expediting correction or adjustment; Maintains financial accounts by processing customer adjustments.Recommends potential products or services to management by collecting customer information and analyzing customer needs.Prepares product or service reports by collecting and analyzing customer information.Contributes to team effort by accomplishing related results as needed.

Skills: Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking

EDUCATION

University of St La Salle - Bachelor of Science in Business Management 2004

University of St La Salle - Bachelor of Arts in Economics 2004

REFERENCES
(Available upon request)