Destiny Tirado
New Port Richey, FL 34653
Phone: +1-727-364-6899
E-mail and Skype: dtirado@live.com

Citizenship: USA
DOB: 07/30/1987
Gender: Female
Marital Status: Single

Education and Certification

Ï– LearnTEFL-TEFL/TESOL Master Course Tampa, FL
-150 hours of course work November 2015

Ï– University of South Florida-B. Arts: Psychology Tampa, FL
-Study Abroad Florence 2012 August 2013

Ï– Pasco Hernando State College New Port Richey, FL
- Phi Theta Kappa National Honor Society May 2011
- Psi Beta National Honor Society

Work Experience

Senior Teacher April 2016-Present
York English Fuzhou, China
As a Senior ESL Teacher, I have developed my teaching philosophy while working with Kindergarten and Junior level students. I received an Excellent Teacher Award for my continual efforts in providing leadership support and training to new teachers. My responsibilities have included creating lesson plans, administering academic and language assessments, leading promotional community events, and maintaining records of student progression. I have successfully employed a variety of instructional strategies to establish standards of student behavior to ensure a productive classroom environment. As part of my Senior Role, I have regularly observed and provided feedback for fellow faculty members, cooperated with Chinese staff, and maintained an excellent student continuation rate. I have delivered various training workshops, coordinated extra activities, and have been responsible for maintaining the daily function of the office in the absence of my direct manager.

Private Academic Tutor August 2015-November 2015
Fagouseh Family New Port Richey, FL
I served as a Private Academic Tutor for a Middle School student of an Arabic family. I conducted individualized tutorial sessions to determine academic deficiencies in specific areas that required additional assistance. I designed and implemented exercises and activities to facilitate academic improvement. Furthermore, I helped the student achieve a proficient level of sociolinguistic competency.

Account Manager October 2014-August 2015
Capital One Tampa, FL
In my job as an Account Manager, I worked fielded inbound calls handling concerns for premium Heavy Spend clients, and providing an unmatched customer experience through one-call resolution. I met and exceeded satisfactory call metrics for each quarter. I monitored customer feedback and made process changes to exceed customer satisfaction goals. I also managed the follow up process to promote continued customer loyalty.

Triage Counselor March 2013-August 2014
Gracepoint Wellness Tampa, FL
As a Triage Counselor I completed Triage assessments using DAT
(Data, Assessment, and Treatment) notes, initiated appropriate referrals, and offered Crisis diversion and reporting. I had to read, analyze, and interpret clinical records and governmental regulations. I obtained an extensive working knowledge of chronic mental illness, attended various crisis training program, and initiated immediate help for those in domestic abuse and suicidal scenarios.

Front Desk Receptionist August 2008-May 2013
Dr. Alan D Hecht DDS Port Richey, Florida
In my job as Front Desk Receptionist I handled all payments, patient balances, insurance eligibility, and claims. I work closely with Dr. Hecht and other staff members to create daily schedules based on their availability. In addition, I greeted patients, answered multiple phones lines, corresponded with other offices via fax and email, filed patient charts, and performed routine cleaning and maintained of the office area. I was also responsible for the marketing and advertising of cosmetic procedures to new and existing patient. During this time, I also arranged and hosted several luncheons for our office featuring companies who hosted interactive sales presentations.

Licensing Specialist October 2011-May 2012
Healthplan Services Tampa, FL
As a Licensing Specialist I worked as a third party support and liaison for Cigna and American General addressing all broker licensing and underwriting needs. This included processing Broker of Record and commission changes, preparing documents using multiple online systems, and ensure timely submissions of the necessary forms to state agencies in order to guarantee agents license renewal. I diligently maintained positive relationships with internal and external contacts, support sales managers and new business managers across the country.

Extracurricular Activities and Awards

Excellent Teacher Award January 2017
Outreach Chair, Sexual Violence Task Force of Tampa Bay August 2013-March 2014
First Aid and CPR Training April 2014
Advocacy Core Training for Rape Crisis Training January 2014