PERSONAL INFORMATION :
Address : Consolacion Cebu 6001
Tel No. : (032)4230100 Cell No. : 0918-9079472
Birthdate : 1972
Status : Married with 3 kids
Sex : Female

EDUCATION: 1978-1985 (Primary)

University of San Carlos, Cebu City

1985-1989 (Secondary)

University of San Carlos, Cebu City

1989-1994 (Tertiary)

University of San Carlos, Cebu City

GRADUATED: Bachelor of Science in Business Administration

OBJECTIVE :
a stay-at-home-mom who wants to obtain a challenging home based job
that allows her to utilize the skills she has acquired from her 18 years
work experience with three(3) telecommunication companies; to be able
to learn new skills and knowledge to grow career wise and attain full
potential with a business that offers a stable employment opportunity
where hard work and sincerity is appreciated.

WORK EXPERIENCES:
Company : SMART COMMUNICATIONS INC. (sister company of PLDT)
Address : 2/f SM Cebu - Northwing

North Reclamation Area,

Cebu City
Date employed: September 2000 to December 2012
Job Description:
-Customer Service : handles/assists walk-in subscribers queries and complaints; monitors adjustments and reversals of prepaid and postpaid
accounts
-Cashier : receives/encodes bill payments; prepares daily cashier’s collection reports; prepares daily collections for bank deposits; prepares weekly and monthly collection reports; participates in cashier’s training; handles reconciliation of collection with Accounting/Finance Head Office; opens and closes payment machines and vaults; prepares oral and written monthly Cashier’s report; awarded “Best Cashier” more than five times in Visayas; recipient of “Annual Best Cashier Nationwide”
-Validation Officer : receives, declines and approves subscriber’s internet and mobile application forms; reviews and validates submitted application forms, proof of identifications, proof of billing, employment and financial documents; handles first and second party calls to subscriber, relatives, landlords, employers and banks to validate authentication of submitted documents; process application forms for activations; returns declined applications to sales personnels; prepares oral and written validation reports
-Inventory Custodian : monitors replenishment of mobile and internet units; receives and confirms new stocks; transfers stock to requesting sales offices;checks and releases units for approved applications; prepares daily inventory reports on quantity and number of units per brand and model; prepares daily, weekly and monthly inventory reports;

Company : MOBILINE (PILTEL)-1st mobile phone provider in the

Philippines and sister company of Philippine Long

Distance Corp (PLDT)
Address : Gorordo Avenue,

Cebu City
Date employed: 1996 to September 2000
Job Description:
-Accounting staff : handles/answers queries on subscriber’s
account payables;sorts billing statements for mailing and pick-up; handles
reconciliation of accounts; handles bill complaints, adjustments and
reversals
-Customer Service : assists in queries/billing complaints

-Cashier : receives and encodes billing payments; prepares daily and
weekly cashier’s report; prepares daily collection for bank deposits;
handles phone cards inventory; prepares monthly cashier and
inventory reports

Company : Pilipino Telephone Corporation (PILTEL) / Beeper 150
Address : 3/F PLDT Building

Juan Luna Avenue

Mabolo, Cebu City
Date employed: 1994-1996
Job description:
-Beeper 150 pager message handler/encoder (belongs to first 12 employees hired); handles/answers incoming calls and encodes/types messages dictated by callers to be retrieved by recipient via paging system
-Team Leader : prepares shift schedules; monitors individual and team’s hourly performances and speed
-Training Officer/Recruitment Officer: receives/sorts job applications; makes appointment with applicants and sets schedule of exams and interviews; conducts initial interviews and typing speed exams; conducts written and oral exams;conducts one week training; monitors individual performances of applicants and schedules final interview of qualified applicants with manager

REFERENCES : Available upon request

Sheila A. Monsanto
Upper Lamac, Consolacion Cebu
+632 (4230100) / 0918-9079472
monsanto.sheilaa ---- skype ID

May 9, 2016

Sir/Ma'am,

I'm writing to express my interest in the home based ESL position you are offering. My 18 years job experience with three (3) Telecommunication companies in the Philippines will be an asset to your organization. Experience has taught me how to build strong relationships and work with a team. The opportunity presented is very interesting and my key strengths, job experiences and skills make me a very competitive candidate for this position.

I have previous teaching and home based job experience with Gtalking.co.kr which its a korean company teaching kids online ESL english
Please see my resume for additional information on my experience.

Thank you for your time and consideration. I look forward to speaking with you about this employment opportunity.

Sincerely,

Sheila