Andrew Norman (British)

Profile: Versatile, creative and effective Training professional with over 15 year experience in ESL, Corporate Training and Management with blue chip clients. Seeking position where communication skills, management and organizational skills will add value.

PROFESSIONAL EXPERIENCE

Employer: MSB
Position: Support Manager
Period: May 2009 – December 2014
Responsibility: Oversee customer support operatives and product training
- Ensure high standard customer support and training at all times
- Work closely with the general manager to ensure business efficiency

Employer: English First (Indonesia)
Position: Director of Studies
Period: Jan 2008 – Feb 2009
Responsibility: Academic Quality and Business Support
- Ensure high standard of teaching in the classroom.
- Create a daily timetable and teacher schedule.
- Leading regular teacher meetings
- Ensuring that teachers maintain a maximized learning environment
- Work closely with the center manager to ensure business efficiency

Employer: Westbourne Academy (China)
Position: Training and Academic Manager
Period: Sept 2004 – Jan 2008
- Plan and execute marketing activities to build, maintain and promote the school
- Develop corporate training program for off and on site business
- Design, develop and execute sales and instructional workshops and seminars
- Devise teacher training and continually improve teaching quality.
- Responsible for material development
- Maintain class observations and teacher development
- Responsible for recruitment, training and evaluations.

Employer: Web International (China)
Position: Trainer
Period: May 2004 - August 2004
Duties: Instruct ESL & ESP programs to all levels of Students
- Carry out student placement test.
- Instruct general, EAP and business English to a diverse student population.
- Write evaluation reports and appraisals.
- Take part in promotional activities.

Employer: eThailand Group (Thailand)
Position: Executive Director - General Manager
Period: December 2000 - December 2003
- Manage staff training programs.
- Identify, negotiate and implement revenue sharing deals with online companies.
- Manage a team of web designers, graphic artists and Internet consultants.

Employer: JobsDB Limited www.jobsdb.co.th (Thailand)
Position: General Manager
Period: July 1999 - November 2000
- Set up ongoing staff training in new media.
- Negotiate and implement strategic content exchange programs.
- Work closely with traditional media and public relation agencies.
- Oversee the operation and management of 60 employees.

Employer: English Skills Development Nakhon Sawan (Thailand)
Position: Director of Studies
Period: August 1995 – July 1999
- Tailor the Curriculum to meet the abilities of a diverse student population.
- Assess continuing students with regard to their progress.
- Prepared assessments to advise the students of their strengths and weaknesses.
- Advise students on direction for further study.
- Negotiate, design and create training programs for International companies.

Qualifications: Trinity TESOL Cert - Teacher License - Diploma: CIS ecommerce

Languages: English (Native Speaker) - Thai (Fluent) Mandarin (Basic)

Computer Skills: Internet and Computer literacy (Advanced)

Speaking Engagements: 2005 - (CHINA) Aligning Education with your Career Goals