yes indeed, be interesting to know the reply.

I will be going there to accept an annual occupational pension payment, and then transfer it immediately to her bank account. She will be there too, so that the transfer can be effected. At that time she will ask them about this tel no BS. We shall try to kill 2 birds with 1 stone, ie with one visit! Round about Guy Fawkes time is when we will go there. My pension payment will almost certainly have been received there by then! An update will follow in due course!