FAO: N P from J C, (surname J)
Further to my fax of 31 March 2017 to you necessitated by your email received by me on 29 March 2017, I send you this fax re your assertion therein " to ensure that this is a VALID request".

First, my husband had previously written a letter by hand on my behalf (*), posted to 360, conveying my instructions to yourselves to cancel the PSR of 22/12/2016 if that PSR letter had not been actioned by yourselves by the date of receipt of (*), and replace it by a subsequent PSR, enclosed together with (*). As nothing had been actioned by 360, I called 360, and when my husband asked about the 2 PSRs, he was told on the phone that both PSRs could not be processed because "I am NOW required to use 360's PSR forms instead of my PSRs on my previously designed forms".

Another point, I had sent my current passport and other documentation to 360 previously to confirm my identity.

(**) Along with those I had sent a PSR which was immediately actioned without requiring a subsequent tel call from me to 360.

Next point, when my passport was returned to me by 360, there was merely a "with complements" letter accompanying it, nothing saying that 360 trusted my details! However, as the PSR that had accompanied my passport had been immediately actioned, I justifiably assumed that there was indeed trust by yourselves.

Finally, due to (**) I expect 360 to process my PSR letter of 9th March 2017 forthwith, which I assume is now at your office, and is the PSF referred to by E C in his email below:

2017年03月09日 22:22 (星期四)
Dear Mrs C Bond: XXXXXXXM – J C
We have received the Partial Surrendered form via Fax.
In order for us to proceed we will require the original form posting to our office. I look forward to receiving this shortly Kind regards Eddie

Signature:_____J C____________________Date____1/4/2017____________

Bloody Hell- how's the wife holding up with all this? Or is she blissfully unaware and you just get her to sign here and there?