--- On Mon, 1/21/13, Brian.Thomson@scotland.gsi.gov.uk <Brian.Thomson@scotland.gsi.gov.uk> wrote:

From: Brian.Thomson@scotland.gsi.gov.uk <Brian.Thomson@scotland.gsi.gov.uk>
Subject: RE: 回复：Fw: Cross Borders Teacher Pension Transfer, T756083, dob */12/1951,Fw: your account has received a new pension
To: Reynard Foxy@yahoo.com
Date: Monday, January 21, 2013, 11:05 AM

Dear Mr Foxy,

Thank you for your e-mail.

I am unaware of the 3 months pension payments you have missed however I note your complaint and I have now forwarded your case to my Operations Manager. I apologise if the service I have provided is unsatisfactory and would like to assure that I have done everything within my power to resolve this matter for you. A response from the Operations Manager will be provided in due course.

Many thanks

Brian Thomson
Payroll Administrator

Scottish Public Pensions Agency
7 Tweedside Park
Tweedbank
Galashiels
TD1 3TE

Tel: 01896 893000
Fax: 01896 893214
e-mail: brian.thomson@scotland.gsi.gov.uk

From: Reynard Foxy [mailto:Reynard Foxy@yahoo.com]
Sent: 21 January 2013 04:33
To: Thomson B (Brian)
Subject: Fw: 回复：Fw: Cross Borders Teacher Pension Transfer Reynard Foxy, T******, dob */12/1951,Fw: your account has received a new pension

Brian,
This e-mail will inform you that I've sent a letter of complaint to the scheme manager. This is my first step - I'm still owed 3 months' pension payment, and I can assure you I won't let this be swept under the rug!
SPPA/Citibank's (combined) services suck!
foxy.

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