This book with dvd might be of use...
https://www.amazon.co.uk/Collins-Hotel-Hospitality-English-audio/dp/0007431988/ref=sr_1_1?s=books&ie=UTF8&qid=1475818698&sr=1-1&keywords=Collins+Hotel+and+Hospitality+English+%28includes+audio+CD+and+DVD%29

"This unique self-study course is for elementary-level adults who need English for the hospitality industry, such as workers in hotels and restaurants. Ideal for front-line staff who need to communicate confidently in English to maintain good customer relations.
•24 compact units cover a wide range of practical scenarios, such as meeting and greeting guests, taking orders at breakfast and at the bar, handling guest complaints and dealing with guest requests.
•4-page unit includes an easy-to-follow photo story that deals with the topic of the unit and introduces key functional language.
•The pocket-sized course book also contains vocabulary lists for quick reference, practical examples of typical emails, an answer key and a pronunciation guide to further aid the self-study learner.
•The audio CD provides valuable listening practice to accompany each unit."