I'm sorry but you sound like you work for ABC tutoring behind the scenes. Nothing about what you said is true. I've had four low scores the whole time I work there all related to IT problems and I've asked each one to be removed with evidence twice each and none have been removed they don't respond to anything yet I send them any suggestion that you can or they treat you like crap and they pay you nothing you are doing a disservice when you write a blog post like that because what you're saying is not true