J C is a Chinese citizen in China. Her hubby is from the UK; He is an expat residing in China with her. Bond company can't be e-mailed as e-mails from her to them are blocked at their end! However, they do email her, but they don't fax her. The PSR form that is mentioned in the emails from EC and LG
is 360'S form, distinct from the 22/12/2016 form. The 2017 PSR from my wife completed on their form is a separate PSR request, still to be processed! It was posted to them by air mail on 9th March. Below is her most recent fax to that company, edited by me where necessary.
FAO: N P from J C, (surname J)

In the light of the three most recent e-mails received from 360 Degrees by me, shown below, please be aware that I am NOW required to use 360's PSR forms instead of my previously designed forms, such as the 22/12/2016 PSR which you have referred to in your email below. SO, PLEASE BIN MY 22/12/2016 PSR. No need for tel calls between ourselves about that old PSR, in my view. Do you agree? Besides, my poor English makes it very difficult for me to communicate with 360 staff during long-distance calls. Please e-mail me to confirm that my fax has successfully dealt with this matter. If you need the original fax page to be posted to you, I shall happily do so. Awaiting your next email to me to: j@163.com Kind regards,
SIGNED J C DATE 31/3/2017

2017年03月29日 19:05 (星期三)XXXXXXM We have received a partial surrender request for you however this is dated 22 December 2016. To enable us to ensure that this is a valid request we will need to speak to you in this regard. Could you please confirm a convenient time to call you and a valid telephone number, the call will have to be placed within our office opening hours of 9am to 5pm (UK time) Monday to Friday. We look forward to hearing from you. Kind regards N P

2017年03月09日 22:22 (星期四)We have received the Partial Surrendered form via Fax. In order for us to proceed we will require the original form posting to our office. I look forward to receiving this shortly Kind regards E C

2017年03月07日 17:12 (星期二)These are the email addresses to use. Please see attached the correct form to use for a partial encashment form. If you require any further assistance please do not hesitate to contact us by telephoning 00 44 (0) 1624 638888 or e-mailing at iomcss@rl360.com Kindest regards L G

This is a post interesting enough for me to take the trouble to read again after breakfast to take it all in. One thing is sure life in China can be stressful because of problems communicating with your own country and sovereign territories.

I myself am a bit better prepared this time away from UK- made sure there was plenty of credit in Tesco mobile so I can receive transaction pins, things like that.