She's annoyed about all the BS, but she realises bankers are wankers.

I'm the one dealing with the bond company on her behalf. I compose the emails, faxes and letters. She signs and dates them.
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You'll need to hold a party to celebrate when it's finally resolved.

Santander and Bank of China have been trouble-free for me. I was a bit concerned about getting money out of China but find you don't have to go anywhere near the banks or speak to anybody to do that. OR SO WE'VE BEEN ASSURED. They have given us a machine you plug into USB to do it, but we haven't used it yet. Maybe have a go next weekend. The pound has taken another dive- but good for me. Before Brexit I was expecting that the pound would suffer far more than it has; so healthy considering. I shouldn't take too much out of the UK yet