Subject - Cross Borders Teacher Pension Transfers re Reynard Foxy, dob x/y/1951

Dear Mr Foxy,

Thank you for your e-mail

I have tried to resolve the issue we are having with Citibank processing your payments. Obviously my efforts have been unsuccessful. I have today arranged for the 3 missed pension payments to be re-issued as a foreign telegraphic transfer. This will bring all your current pension payments up to date. Further to this I will be contacting one of their Customer Service Representatives to try to resolve the issue once and for all. I have also notified our Payroll Manager regarding the issues we have experienced and they will be looking into the matter and escalating this as an issue with Citibank.

Please accept my sincere apologies for these delays. I am doing my very best to ensure that you receive payments on time however unfortunately there is only so much we can do at our end. Once I have had my conversation with Citibank today I will supply them once again with the complete details for your pension payments. I will contact you once this has been submitted and I will contact you again when our payroll has been run so that you may monitor the situation from your end and hopefully inform us that you have received the funds successfully.

Once again I greatly appreciate your patience and understanding regarding this matter. If you have any questions please do not hesitate to contact me directly.

Yours sincerely

B T

Payroll Administrator

Scottish Public Pensions Agency

7 Tweedside Park

Tweedbank

Galashiels

TD1 3TE