Subject: RE: SPPA Pension Payments

Mr foxy,

Thank you for your response, I can acknowledge that we received your 1st complaint on 1 February 2013 and your 2nd complaint was received on 18 March 2013. the 2nd complaint is being investigated by our Stakeholder Team who deal with complaints of your nature therefore someone from that team will be writing to your within the next while.

In respect of your 1st complaint I believe that Brian was in touch with several times trying to identify if the payments had been successful therefore this has been an oversight, I am now prepared to contact Citibank and check the currency payment method etc, however I do need you to confirm if the monies paid on the dates highlighted in my email from yesterday have went to the correct account and the funds were available to you on the dates highlighted by Citibank. I really would appreciate your co-operation on this as confirmation of these details will allow be to escalate the issue or not.

Just for clarification I was not asking you to return any monies to Citibank I am only requiring you to confirm that you have received monies on the dates highlighted and if not confirmation of the dates when you could access the funds as Citibank will need to investigate with the other parties to see why funds are not released on the due date.

Regards
Janet
Operations Manager (Payroll)

Ms McDougall,

I'm afraid I won't be in a position to supply you with the detailed information you have requested, as I'm at the wrong address to do so at present. I won't be returning to my other apartment in Jinchuan district of Hohhot until next week. Once back there, I will provide the information you require.
Anyway, as you'll have gathered from my second letter of complaint, I do not wish monthly payments, I wish 2 payments/year. So, any protracted delays or non-payment re the monthly payments are of no consequence to me at this period of time.

Yours faithfully,
Mr foxy.