They have Education, Recruitment, Marketing, and Troubleshooting (Firemen) Divisions. These divisions are unaware at times of what each other is doing or has done with you (Marketing is irrelevant in this connection). You've got to go to each department separately and individually by Skype and/or email to get matters straightened out sometimes. Also, once logged into your account on their application site, some of their upload document sections don't upload the types of documents that they say are permitted; but they do other types if you take the time to convert them until you find one which actually can be accepted. So be careful how you communicate with who and how much time you put into document preparation for them. To apply, you have to prepare an introductory video and bio, and supply a copy of your passport or drivers license for ID. Then their materials training is 7-8 hours of videos and 1-3 hours of skim reading PDFs. This is arduous and time consuming work. Surprisingly, their teaching tests (called Practicums 1 and possibly a follow-up 2) ask you to do things differently than the previous, preliminary video/reading training. And you have to implement these teaching approach alterations pervasively and on the fly. Such as to "speak ... very ... slowly." These points of interest are targets for you to change to on the fly, and they are not given in the video training. Essentially, I think, they are taking the team's issues and overemphasizing them to see if you are amiable and very flexible. They could be puts offs, too.