Actually, Mark, this review IS completely accurate. After all, I was the one who experienced it. I think you mean you MAY have had a different experience, but I can assure anyone that what I wrote is not both truthful and accurate as per my personal experiences.

I can also tell you that the woman who hired ME was new to the job (she had been there for less than a year). Perhaps you had a different experience because you dealt with a different administration?

I find the fact that you did not provide ANY additional information regarding your experiences suspicious.