I posted this link a few months ago when I was at the height of my frustration level, so I am having trouble locating all the links to post the BBB results. I apologize for the delay.

First of all, I understood fully from the beginning that my deposit was non-refundable based on the legal information displayed on their website. They were within their rights not refund/apply my deposit money regardless of the customer service issues I encountered. In the end, I know my reaction was fueled by stress factors outside of TEFL's control (my job, moving, etc.) and my reaction was a bit over the top. TEFL's management has answered all my concerns in a timely manner and as in all businesses, we cannot account for the quality of every single worker. It was unfair of me to blast the entire organization the way I did.

Secondly, after the hearing, the BBB did not agree in my favor. TEFL was not required by the BBB to give me a refund or apply my deposit to a future course.

To wrap things up, once TEFL and I were informed of the BBB decision, the management of TEFL International has been gracious enough to still offer the transfer of my deposit into a future course. I am currently registering for one of their on-site courses located in Europe this fall.