Everything in life, certainly in the ESL industry, is relevant to the individual level of service and the individual experience. Having said that, nothing in life is ever perfect, especially in the ESL industry. There are no perfect environments, no perfect curriculum, no perfect teachers and certainly no perfect ESL training centres. Therefore, if one takes on-board the fact that in any ESL environment, be it private language training schools or state-sanctioned schools; attitude, servitude and the integrity to achieve excellence is paramount for the individual to target. ESL is not so much about the perfect environment but about the attitude to serve admirably. The most important people are the parents, students and business class people who place trust in key foreign teaching staff to deliver the goods. Some can deliver, perhaps some can't. It may seem right to blame the system, but perhaps one should look at their own failure to improvise to strive for excellence in delivery. In essence, improvise, use personal and creative talents to identify key concepts through the available curriculum. It can be done if one is armed with the right heart attitude. I still serve in the ESL industry, some five years down the track and have done my best with the tools I was initially given and still do to this day strive with the same said company and the same said curriculum to deliver service to the best of my ability. As for NDI -- no complaints! They have honoured my level of commitment with a great career in ESL. I have never not been paid accordingly, never had to struggle for a visa and have never been in a situation that cannot be sorted through consultation or negotiation. Cheers!