He said, "Maybe never."

I just read your post, and your problems sound very much like my current problems with my FAO and Chinese staff. I used to think it was just benign neglect, but now I know they are pissing on me without the courtesy of calling it rain....yeah I am quoting avatar, but that line is pretty much spot on for dealing with these kinds of people.

My internet was off for 3 days on campus recently, they knew full well I was the only one here, as the security guard at the gate doesn't have a PC or laptop, yet noone bothered to even let me know, when I complained I was told it maybe off for a full week, until the school restarts...

Stand your ground, don't let them grind you down, if it gets too bad...vote with your feet, there are some wonderful FAO's out there, but they are just in a minority alas!