It seems to me neither Arnold or Dianne are getting very far with this thread.

Dianne, you've said your piece. Leave it at that. Recruitment/HR/management agencies have the right to be in business; if they conduct their business--or themselves--they will eventually put themselves out of business. The posts and threads here and elsewhere about recruters are too numerous to count. And I would guess that since most of the potential TEFL teachers thinking of going abroad will find their ways to an internet forum or two to see what's up with it.

Arnold, don't give her or anybody else any more reason to sink their nails into you. It just becomes free bad advertising. If you really are conducting your business properly you'll get plenty of return business and word-of-mouth referals. It must be immensely difficult to operate your business in the environment that you've put yourself; don't make it any more difficult for yourself by responding on a personal basis to attacks on you.

For everybody else, there's an excellent article here in ESL T.B. that can be used as a primer to entering China as a TEFL teacher written by "Dos" titled "Laowai thinking of coming to China to teach English." New posters that are looking for advice can be reffered to this article first.