Rubbish! If you haven't delivered what the customer has paid for, it is not only valid law but good business practice to give a full refund at the customer's request!

You seem to represent one of the few TEFL schools that do not follow these good business practices. And you come across as a cheat and an incompetent money-greedy TEFL mill!

Phhhhhhew!

In the rare event that a course date is postponed or cancelled then - and this is the case of all TEFL schools - the client is offered the next available course. this is clearly written in the T+C of all TEFL schools.