I have been reticent to remark on ISM. I was hired summer 2014 to establish its TEFL program. I have exceptional references and work history, and embarked on this opportunity with much excitement. After two months, sad to say, I was unable to continue. Yes, I can confirm all that you have said. Mediocrity prevailed, incompetence assisted, earnings were Helen's sole concern, and is was the teachers who in the end attempted to bring quality and dignity to the learning environment. During those short two months, more than 10 local and foreign teachers left the school, turnaround was that high. I have never worked in an environment where morale was so woefully terrible. As you say, Helen was abusive and unprofessional. Worse still, Helen has owned a number of businesses, all funded by her parents, who, incidentally, live on the property, and each of them has failed. Another fault of Helen's is that she is a bigot; Helen is of Chinese descent and treated her local staff with much contempt.