Monsanto Compound Upper Lamac, Consolation Cebu, Philippines 6001

Tel (+6332)4230100, Cell+63918-9079472

Email: Sheilabellanamonsanto@gmail.com

Date of Birth: 1972
Status: Married
Sex: Female

OBJECTIVE:
A job in an industry that will utilize my skills that I acquired from 18 years worth of Work experience with Three (3) telecommunication companies and experience as a Online ESL teacher, teaching and utilizing English for learners and: to be able To take on and learn new skills and knowledge in other fields to change lives of people and to educate those in learning another language and to grow and attain full potential where hard work and sincerity is appreciated.

WORK EXPERIENCES:

Gtalking.com.Kr (GRA Korea)
South Korea May 9th 2014 to July 2016

Job Description:
• Home based Online ESL Teacher Teaches Kids/Teens and Adult students 5 days a week
• Focuses mainly on Pronunciation, Speaking, vocabulary and structure
• Handles 1-1 online classes totaling 3-4 hours in a day
• Handles students will integrity, patience and focuses very well on the students needs
• Can Teach from Daily English, Business English and Medical English

SMART COMMUNICATIONS INC. (sister company of PLDT)
Cebu, Philippines September 2000 to December 2012

Job Description:
• Customer Service : handles/assists walk-in subscribers queries and complaints; monitors adjustments and reversals of prepaid and postpaid accounts
• Cashier : receives/encodes bill payments; prepares daily cashier’s collection reports; prepares daily collections for bank deposits; prepares weekly and monthly collection reports; participates in cashier’s training; handles reconciliation of collection with Accounting/Finance Head Office; opens and closes payment machines and vaults; prepares oral and written monthly Cashier’s report; awarded “Best Cashier” more than five times in Visayas; recipient of “Annual Best Cashier Nationwide”
• Validation Officer : receives, declines and approves subscriber’s internet and mobile application forms; reviews and validates submitted application forms, proof of identifications, proof of billing, employment and financial documents; handles first and second party calls to subscriber, relatives, landlords, employers and banks to validate authentication of submitted documents; process application forms for activations; returns declined applications to sales personnel’s; prepares oral and written validation reports
• Inventory Custodian : monitors replenishment of mobile and internet units; receives and confirms new stocks; transfers stock to requesting sales offices; checks and releases units for approved applications; prepares daily inventory reports on quantity and number of units per brand and model; prepares daily, weekly and monthly inventory reports;

MOBILINE (PILTEL)
Cebu, Philippines 1996 to September 2000

Job Description:

• Accounting staff : handles/answers queries on subscriber’s Account payables; sorts billing statements for mailing and pick-up; handles Reconciliation of accounts; handles bill complaints, adjustments and Reversals
• Customer Service : assists in queries/billing complaints
• Cashier : receives and encodes billing payments; prepares daily and Weekly cashier’s report; prepares daily collection for bank deposits; Handles phone cards inventory; prepares monthly cashier and Inventory reports

Pilipino Telephone Corporation (PILTEL) / Beeper 150
Mabolo, Cebu, Philippines 1994-1996

Job description:
• Beeper 150 pager message handler/encoder (belongs to first 12 employees hired); handles/answers incoming calls and encodes/types messages dictated by callers to be retrieved by recipient via paging system
• Team Leader : prepares shift schedules; monitors individual and team’s hourly performances and speed
• Training Officer/Recruitment Officer: receives/sorts job applications; makes appointment with applicants and sets schedule of exams and interviews; conducts initial interviews and typing speed exams; conducts written and oral exams; conducts one week training; monitors individual performances of applicants and schedules final interview of qualified applicants with manager

Education:

University of San Carlos, Cebu City, Philippines
• 1985-1989 (Secondary)
University of San Carlos, Cebu City, Philippines
• 1989-1994 (Tertiary)
University of San Carlos, Cebu City, Philippines
GRADUATED: Bachelor of Science in Business Administration

REFERENCES : Available upon request