Hello There,

My name is Heather, and I am just returning to the United States after one year in South America where I was teaching English online from Santiago, Chile. I am interested in continuing to teaching English online from the United States. Please email me if interested!

Heather Ashby
Las Vegas, Nevada, USA

Objective
To be an effective ESL/EFL teacher by utilizing my communication, teaching and training skills to help others learn the English language; to uphold the reputation of the institution I am working for by providing excellent service on a consistent basis, while simultaneously growing personally by striving to be a better teacher.

Education
Advanced TESOL Certificate (120 Hours) TESOL Training International, San Diego, CA
Bachelor of Science in Integrated Marketing and Communications San Diego State University, San Diego, CA

Relevant Experience
EF Education First Santiago, Chile, 10/2014 – 02/2015
Englishtown Online Teacher
• Taught 45-minute group lessons to students from around the globe and of varying English proficiency using the Englishtown online platform.
• Conducted private lessons with students wishing to gain a more one-on-one experience, many of the lessons conversational and others based on specific topic requests.
• Performed and graded English Fluency Tests for students wishing to receive an evaluation of their overall language proficiency.
• Provided written feedback to students with individual grades after each group or private lesson, which included both positive and constructive feedback.
• Consistently received positive feedback and teacher scores, as well as requests for first-time and repeat private lessons with students who were pleased with past lessons.

The Venetian Resort Hotel Casino Las Vegas, NV, 08/2010 – 09/2014
Front Office Agent | Wedding Planner
• Provided superior service for guests of The Venetian and The Palazzo, which combined, make the largest all-suite hotel in the world.
• Trained new employees how to use the complex Lodging Management System (LMS), as well as new policies, procedures, and daily activities; supported new employees after their training was complete as a mentor and senior staff member.
• Contributed to the development and training processes of the hotel by working closely with management to fine-tune the training and mentoring program.
• Received consistent positive feedback from trainees and managers in regards to training methods, efficiency, and retention.
• Planned and executed unparalleled wedding experiences at ceremony locations throughout the Venetian | Palazzo property, which included but was not limited to floral selection and ordering, music set up, décor, guest seating, photography, and coordination with other departments and staff needed to complete a flawless wedding.
• Lead wedding rehearsals in which the Bride, Groom, Bridal Party, and family of the Bride and Groom were taught how their wedding ceremony would be conducted.
• Administered site visits on a daily basis, where presentations are made to potential couples about the Venetian wedding packages, wedding ceremony venues, and receptions.

Gaslamp Quarter Association (GQA) San Diego, CA, 06/2008 – 06/2010
Marketing Manager
• Directly supervised and trained interns, new hires, and volunteers both in an office setting and on site at organizational and community events.
• Managed the Gaslamp Quarter Association’s Marketing Committee, which included the preparation of agendas and meeting materials, facilitation of meetings, and follow-up activities based on directives given at the quarterly meetings.
• Prepared and executed formal and informal presentations for various groups including the Gaslamp Quarter Association Board of Directors, the San Diego County Board of Supervisors, GQA staff and committees, School of Hospitality & Design classes, and potential sponsors.
• Gained extensive public speaking experience with appearances on multiple television morning shows, on site event interviews with media, radio show interviews, phone interviews with reporters for quotes in magazines, on websites and in newspapers.
• Constantly practiced writing skills with wide-ranging writing activities including drafting and editing of articles for the Gaslamp Quarter Association’s G Magazine, writing of press releases and media pitches for GQA events and other noteworthy stories, proposal writing, advertising copy, formal business letters, short biographies, essays and reports, website content, staff reports, and constant email correspondence.
• Hosted and Played a major role in the production, marketing of, and execution of events including Mardi Gras in the Gaslamp Quarter, the Gaslamp Art Showcase, the Smooth Jazz 98.1 Jazz Festival in the Gaslamp Quarter, the GQA Gold Tournament, the Taste of Gaslamp, the Lamplighter Awards, the Fifth Avenue Auto Showcase, and Gaslamp For The Holidays which included the Gaslamp Quarter Holiday Pet Parade, Blue Christmas in the Gaslamp Quarter, and the Poinsettia Bowl Battle of the Bands in the Gaslamp Quarter.

Language Skills
English
Level of fluency: Native Language
Spanish (Latin America)
Level of fluency: Intermediate

Other Skills & Noteworthy Interests
• Excellent written and verbal communication skills.
• Proficient with Microsoft Windows, Microsoft Office Suite, and multiple other hospitality and publishing programs.
• Volunteer work for UBELONG at a girls orphanage in 2015, as well as for various organizations in San Diego including the Gaslamp Quarter Historical Foundation and Gaslamp Event Management.
• Overseas living, working, and traveling experiences in Italy, Spain, Greece, France, Turkey, Jamaica, various places throughout Mexico, Panama, Costa Rica, Honduras, Belize, Guatemala, Canada, and most of South America.
• Enjoy a highly active lifestyle, which includes hiking, running, playing volleyball, bike riding, and climbing.
• Have a strong desire to learn new languages and to become immersed in other cultures.
• Love being social, meeting new people, and experiencing new things.